- How long have you been working at Sutherland and what job were you doing when you first started?
I’ve been working at Sutherland for a little over 6 months. Prior to my promotion, I was an agent in a program.
- What did you do to earn this promotion?
When I was in training, I had my eye on this position, because I felt that I would be a good fit and would excel in this job. So, when I got out on the live floor, I worked hard and always tried to find flaws within my work performance, and evaluated what I needed to improve on. I set goals for myself to improve, and over time, I became a really well trained agent. When the opportunity presented itself, our account manager, Thomas T. Yohannes, approached me regarding a promotion for either a full-time System Matter Expert or Operations Specialist. I was happy when I was offered the opportunity to try out for either position, but I ended up choosing Operations Specialist. After two weeks of running numbers on the floor, I got an interview with Thomas, and I ended up getting the job shortly after the interview.
- How did you respond when you received the news of your promotion?
I was ecstatic when I found out that my hard work paid off and landed me the job I wanted since I was in training.
- Who is the one person in your life that you couldn’t wait to share the news with?
When I was first informed I was in trial for the promotion, the first person I told was my wife, and then my mother.
- What do you like most about your new role?
I like the fact that it gives me new challenges every day, and the opportunity to learn from mistakes and trends, which gives me the ability to better apply this knowledge to our floor.
- What is one piece of advice you would give to new hires to help them grow within Sutherland?
One great thing I could definitely recommend to new hires at Sutherland is to not let yourself get discouraged if something isn’t going right. Nobody is perfect on day one coming in. There is definitely a learning curve to what we do here. One thing we can always do is to make sure we’re improving. That is why we should be utilizing resources to learn about things that may be challenging, because there’s always room for improvement.
- Where do you see yourself in five years?
If I’m being completely honest, I see myself going back to school to finish up my Electronics Engineering degree. I have roughly a year and a half left to get my associate degree in science, and hopefully utilizing that degree elsewhere.
- What do you enjoy doing outside of work?
I’ve been playing guitar for about 11 years now. From time to time, I play my guitar outside of work, or I’m on my computer looking up new things to learn.
9. If you could have one superpower, what would it be?
If I could have one superpower, it would be the power to fly. I used to be in a touring band, and I love to travel, which leads me to this conclusion.
10. If you could be any fictional character, who would you be and why?
As odd as this sounds, I would be Harry Potter. I’ve always had a fascination with the movies and books.
Meet our Author!
By Amber Kukiela| Amber is the Candidate Experience Specialist for Sutherland Global Services. She has a diverse background in marketing and has worked with Welch Allyn Inc. and the New York Family Business Center. She is a recent graduate of Le Moyne College where she majored in Business Marketing and minored in Philosophy and Art Administration. During her time at Le Moyne, she was a sprinter and high jumper for the NCAA track and field team. Since then, she has been running in 5k races around the Central NY area. When not running, she dabbles in photography, painting, and illustrating. She also enjoys baking and cooking and uses her coworkers as taste testers.