Profile the Promotion – Leo Arnie Quilala

By Amber Kukiela | Amber is the Candidate Experience Specialist for Sutherland Global Services. She has a diverse background in marketing and has worked with Welch Allyn Inc. and the New York Family Business Center. She is a recent graduate of Le Moyne College where she majored in Business Marketing and minored in Philosophy and Art Administration. During her time at Le Moyne, she was a sprinter and high jumper for the NCAA track and field team. Since then, she has been running in 5k races around the Central NY area. When not running, she dabbles in photography, painting, and illustrating. She also enjoys baking and cooking and uses her coworkers as taste testers.

Sutherland Global Services offers employees countless ways to learn new skills and expand their horizons. We offer extensive employee training through our professional development courses. No matter what your field of interest is, we seek to develop your innate qualities and help you achieve your goals. Spotlighted here is one of our superstars who has utilized these opportunities to further their career at Sutherland!

Canada-Work at Home

1.Name one thing that you’ve had to overcome in your previous title. How did you overcome it?

My previous role as Head/ Manager of Canadian IT Operations and Global Network Engineer was packed with so many challenges; I’m grateful though that those challenges came along, as they shaped me into a better person. One challenge was a critical situation in delivering Technology solutions to address complex issues affecting the business, all within the demand of a quick turnaround time. While analysis, testing and implementation takes a significant amount of time and expertise, it can be shortened when you know that you have a reliable team around the globe always willing to work with you to achieve a common goal. Team work is the key!

2. Paint a picture for us, of your ideal office space?

The walls are colored with a sky blue, a window with a view of nature, a plant inside, a small couch together with guest chairs, ergonomic office chair, appropriate lighting and ventilation, a book shelf, a filing cabinet, a phone, a laptop, a table for my awards, a Picasso’s painting on the wall, my certifications and diplomas on the wall, and picture frames of my family on the wall and desk. Though this is my ideal office space, I started in the company with just a used laptop and nothing else but was able to deliver the needs of the business with great success!

3. Is there anyone at Sutherland that you would consider a mentor? What stands out about this person and their work habits?

I do have a lot of mentors, and each of them have their own expertise for the areas they handle. One thing they each have in common is a high level of Emotional Intelligence, which really stands out.

4. Tell us something that you’ve learned about Sutherland Global services/your title that someone would have no idea.

Having the opportunity to work and manage in various geos, I’ve learned how to better understand the different practices, cultures, and behaviors of people in regards how they do their job and how that relates to their work ethics.

5. So far in your career at Sutherland, what are your three most important accomplishments?

As the first IT guy in the Sutherland Philippines, I had the opportunity to provide a significant role in building our operations from scratch starting from only 12 employees all the way to 12,000 employees before moving to our Sutherland Canadian operations. In parallel, I was providing leadership to the entire Technology department in the Philippines.

Being the IT head for the entire Sutherland Operations in Canada to implement best practices, standards, and improve/ make processes resulting to increased internal and external customer satisfaction and positive financial impacts.

Setting up the Core network infrastructure at one of our sites in Latin America while training their whole IT department.


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