What gets you up in the morning? No not your dog/alarm….but what really drives you to get up and give your best each day?
I am motivated and inspired by my team and the accomplishments we’ve achieved in all areas of the program. With proactive management of the queue, we can help shield a veteran caller from the frustrations of long wait times.
With some other programs, time off is a very big topic right now. By being open minded, and truly empathic to the consultants that work so hard, we can help find a time off solution that accommodates the needs of the business and the needs of the consultants.
I am driven by the necessity to maintain accuracy and integrity in reporting metrics, upper management is able to hone into the areas that truly need improvement and showcase the areas in which we lead the way.
In a nutshell — just being able to provide solutions for the veteran, the consultant, and the overall program.
Tell us something about Sutherland or your role specifically that others may not know.
Our program and team are split between two separate sites. We work together to support the program as a whole. Even though I am physically located in Alexandria, I have responsibilities to the Houston managers and consultants that might not be local.
So far, in your career at Sutherland, what are your top three most important accomplishments? Small victories count too!
Top accomplishments: Graduating from Lead, my upward movement through the company, and last but not least the ability to work with both Alexandria and Houston sites.
What would be your advice to someone who wants to work in your position at Sutherland?
Never get discouraged with hard work… It will pay off. Most important, strengthen your Microsoft Excel skills — even if you are at the expert level, take it a step further.
What makes Sutherland stand out from your previous employer(s)?
I am able to be independent in many of my pursuits which has allowed my voice to be heard on multiple levels. Growth here at Sutherland is quick and you are treated with respect.
What’s the best advice you’ve ever received at work?
The direction to answer every single work email. This simple tip has saved me from misunderstandings due to lack of communication; not to mention I appreciate the answers!
What is your favorite hobby?
Anything musical – from rocking out to singing. And yes, even musical theatre. I know every Phantom of The Opera and The Sound of Music song by heart.
What three words best describe you?
Expressive, open-minded, analytical.
Where can we connect with you on social media? We want to show off your spotlight when it’s done!
What are your favorite snacks or food to bring to work? Could be a meal or something as small as a granola bar.
Fresh fruit chunks like pineapple, melon, and berries.
Meet our Author!
By Amber Kukiela| Amber is the Candidate Experience Specialist for Sutherland Global Services. She has a diverse background in marketing and has worked with Welch Allyn Inc. and the New York Family Business Center. She is a recent graduate of Le Moyne College where she majored in Business Marketing and minored in Philosophy and Art Administration. During her time at Le Moyne, she was a sprinter and high jumper for the NCAA track and field team. Since then, she has been running in 5k races around the Central NY area. When not running, she dabbles in photography, painting, and illustrating. She also enjoys baking and cooking and uses her coworkers as taste testers.