- Tell us something about Sutherland or your role specifically that others may not know.
This role is all about fixing things, including hardware, networking, accounts, and billing. We do it all. Taking tech support calls while talking about video games is a pretty awesome way to spend 8 hours a day. Not to mention the people that call in. One day I’m talking to a college football player, the next an actor, or a music producer. You never know who is going to be on the end of the phone.
- Who at Sutherland has made the biggest impact on your career and why?
My Team Manager Andrea has definitely made the biggest impact on my career here so far. She has coached me all the way to the top 10% of the stack rank on my program, and helped me to see a clear path to grow with the company. You can tell that she really cares about helping us achieve our career goals, and always goes out of her way to help make it happen.
- What makes Sutherland stand out from your previous employer(s)?
Right as I was hired last year, I saw a pretty cool article in Forbes talking about all the business transformation companies there are these days. They listed the top 100 and Sutherland was ranked in the top 10%. It’s cool to see the company you work for recognized publicly like that.
- What do you love most about your role at Sutherland?
I love my role here at Sutherland because I can be me. I don’t have to change who I am to do what I’m good at. On my program, it’s okay to keep the conversation light and casual. Building rapport with a caller is easy because we usually share the same interests.
- What would be your advice to someone who wants to work in your position at Sutherland?
My best advice to someone who wants to do this job would be to genuinely care about fixing your customer’s issue. Make sure that by the time you hang up that phone, the issue is resolved or they know exactly what their next steps are. Be the person that helps and doesn’t give up.
- What’s the best advice you’ve ever received at work or in life?
My dad has this little thing he always used to say: “Any job, big or small, do it right, or don’t do it at all.” If you are going to take the time do something, do it right the first time. Don’t waste time by doing halfway work. If you don’t know how to do something, take it upon yourself to figure it out. People will always remember a job well done.
- What do you do outside of work?
Outside of work, I am a busy man. I live with my girlfriend of 8 years and our two kids. They keep me pretty busy. I have a music studio in our house, so for a few hours every day I work on my projects. I like making stuff and being creative. Whether it’s cover art for an album, a batch of cookies, or a claymation Instagram video of a breakdancing clay dude.
Meet our Author!
By Amber Kukiela| Amber is the Candidate Experience Specialist for Sutherland. She has a diverse background in marketing and has worked with Welch Allyn Inc. and the New York Family Business Center. She is a recent graduate of Le Moyne College where she majored in Business Marketing and minored in Philosophy and Art Administration. During her time at Le Moyne, she was a sprinter and high jumper for the NCAA track and field team. Since then, she has been running in 5k races around the Central NY area. When not running, she dabbles in photography, painting, and illustrating. She also enjoys baking and cooking and uses her coworkers as taste testers.