Platinum Performer – Carlas Merritt

Sutherland Global Services has a plethora of incredible people. However, we have many who are willing to go the Extra Mile. In acknowledgment of their efforts, we honor them as a Platinum Performer. Recipients of this prestigious award are invited to our special quarterly dinner where they are recognized for their contributions to the company. Meet Sutherland’s latest awardee.

  1. How and when did you come to Sutherland Global?

I came to Sutherland in March of 2015. I came here to replace my previous part-time jobs at Olive Garden and Pizza Hut, because I was tired of working in food service and I wanted a change of scenery.

  1. Who at Sutherland has made the biggest impact on your career and why?

I would have to say my previous supervisor, Pam Fulton, and my current supervisor, Erin Smith, because I can tell that they actually care about their agents, and are willing to go above and beyond for you.

  1. What makes Sutherland stand out from your previous employers?

All my previous jobs were in food service, so this is the first job where I’m not speaking to customers face-to-face.

  1. Which country that Sutherland operates in would you most like to visit and why?

I would like to visit Jamaica because I am one-fourth Jamaican, and I would like to see where part of me came from. I would also like to visit Colombia for the weather, and to see the many still standing ancient structures of South America.

  1. What’s the best advice you’ve ever received at work or in life?

Take chances and step outside of your comfort zone. Get comfortable with being uncomfortable. The only real way to fail is to give up.

  1. What do you do outside of work?

I do stand-up comedy!

Meet our Author!

By Amber Kukiela| Amber is the Candidate Experience Specialist for Sutherland Global Services. She has a diverse background in marketing and has worked with Welch Allyn Inc. and the New York Family Business Center. She is a recent graduate of Le Moyne College where she majored in Business Marketing and minored in Philosophy and Art Administration. During her time at Le Moyne, she was a sprinter and high jumper for the NCAA track and field team. Since then, she has been running in 5k races around the Central NY area. When not running, she dabbles in photography, painting, and illustrating. She also enjoys baking and cooking and uses her coworkers as taste testers.

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