New Hire – Michael Schwan

Sutherland Global Services is constantly adding driven, talented, and exceptional people to our growing team. Get to know one of our newest additions!

Michael is currently working at our Jefferson Road location in Rochester, NY!

Why did you want to work for Sutherland Global?

I spent a lot of time changing professions since gaining my independence as an adult. My work led me through high pressure environments and I was looking to transform that experience in to success in a sales environment. I wanted to work for Sutherland Global Services because I knew they would provide a great opportunity for me. The company has plenty of presence in many places – not just in our country, but other countries as well. I liked the idea of being able to work for such a far-reaching company despite my lack of corporate world experience. If I recall correctly, the recruiters contacted me with a different position, but when I requested a sales position, they were happy to provide me with the opportunity I was looking for. I wanted to work in sales because I had heard from multiple employers that they believed I would be successful there.

What have you enjoyed the most so far at Sutherland Global?

I have enjoyed the journey to find my ‘space’ in the company, actually! I began training in December and had a very memorable experience throughout that time. The most enjoyable part has been realizing that I have the capacity for a sales position and seeing just how far I can take that.

What is your favorite part of training?

That would be a close tie! My two favorite parts of training were being able to provide guidance to people that needed it, and the fun ways we incorporated consuming the necessary information needed to provide a great service to our clients and customers. There was never a day where we did not engage in some sort of group activity that built us up as a team – something that is lacking in many work environments.

If you could stock a vending machine with anything, what would you stock it with and why?

Anything at all? I’d have to go with a vending machine that dispenses bottles of Juice Smoothies – those are actually my weakness! I would really appreciate the opportunity to get my hands on a serving of fruit every day that I could bring to my desk and just drink, and I’m sure everybody else would come around to it eventually.

What were you doing previously before you came to Sutherland?

Previously to Sutherland, I was working in kitchen environments in our local area. I had and still have a passion for food, but I knew when I applied to Sutherland that culinary work was definitely not my future.

What’s your favorite hobby or non-work related activity to do in your spare time?

I love to write and I love to read. I consume media in all forms – music, movies, TV shows, lots, and lots of books, many internet articles, et cetera. I love learning about new things and that rapid consumption of literature, news, and performance art is a great way to go about it. I have whole ‘Doc Days’ where I watch interesting documentaries. In addition, I enjoy playing plenty of different games that involve strategy elements – anything that tests my critical thinking ability, really!

What’s something you’re hoping to take away from your work experience here at Sutherland?

I hope to take away the experience necessary to be a savvy, successful sales professional in any field or industry. I believe that my home in Sutherland’s B2B sales program is a perfect place to cultivate and train that sort of talent.

Meet our Author!

By Amber Kukiela| Amber is the Candidate Experience Specialist for Sutherland Global Services. She has a diverse background in marketing and has worked with Welch Allyn Inc. and the New York Family Business Center. She is a recent graduate of Le Moyne College where she majored in Business Marketing and minored in Philosophy and Art Administration. During her time at Le Moyne, she was a sprinter and high jumper for the NCAA track and field team. Since then, she has been running in 5k races around the Central NY area. When not running, she dabbles in photography, painting, and illustrating. She also enjoys baking and cooking and uses her coworkers as taste testers.

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