The first thing, and this is the best advice anyone can give and what I tell everyone who says they want to move up, is to excel at what is on your plate right now. Just like when you were a child, you had to learn to crawl, then walk and then run. As you mastered each step it prepared you for the next one. It is the same thing when looking to advance, or even change gears. Focus first and foremost on the job you have now, and excel at it. Learn it inside out and upside down. This is something managers are going to look at, and these are the things which will set you apart from others. Even if you do not like what you are doing, do not let it affect your performance. Show you can thrive and handle what you have, so others will feel comfortable trusting you with more.
While you are doing this, learn about the career you want to advance to. I have heard it time and time again when someone gets promoted, “Wow, this is more work than I thought it would be. I didn’t realize how much you do.” This saves you from surprises and prepares you for when you step into the role, or even when interviewed. Knowing what is expected will help you articulate the skills you bring to the table. Also, while you are perfecting your current position, you can be working on developing those necessary skills.
Find out what is required for the position you want. Do you need any degrees or certificates? Is there training involved? This will help you determine a timeframe and the right expectation about transitioning or moving up. This will also help you with setting goals, which is extremely important. If, for instance, you want to become a Team Manager at Sutherland, what are the requirements? First, usually you have to be a Senior Consultant (though not exclusive, but very beneficial). Another big piece is you have to go through Sutherland’s management training program. Those are two of the big ones, so knowing this, you can set your goals accordingly. If you are on the phones, maybe your goal would be to speak to your current Team Manager about taking on more responsibilities, maybe even a Senior Consultant role when it comes up. Let them know what your goal is and why. Then, you want to look at the classes that are offered, and find out what it takes to get into the management training program and work with your manager to help you get there. Set a timeframe with checkpoints along the way so you can gauge your progress. Always work with your manager, and let your goals be known. They can help you, and they want to help you.
These are just a few suggestions which can help you progress in your career. Ultimately, the big takeaways here are, excel at what you have, research and develop, and seek out management’s help. These are some of the best and strongest advice I have given to many over the years here at Sutherland, and I have seen many find rewarding and lasting careers doing what they enjoy, simply by following the map.
Meet our Author!
By Nicholas Kelly| Candidate Experience Specialist (CloudSource)
Nick has been with Sutherland for five years. He started on the phones, and worked his way up to the Team Manager position. Prior to working with Sutherland, he was a Navy Journalist, focusing on public relations and marketing. This was an area he really enjoyed working in this area and took an opportunity to transfer over to the HIVE and further develop his skillset. Nick is married with four children ranging from 6 months to 7 years old. He is an proud geek who loves Star Wars and in his spare time makes light saber hilts as a hobby.