This week for our Day in the Life of a Sutherland Global employee, I caught up with Daniel Augustus Brooks who is from our Jamaica location!
Daniel Augustus Brooks
Customer Care Specialist
- What do you see as your greatest accomplishment this year?
“Well I am relatively new, but my best accomplishment so far was graduating from my training batch with the highest performance rating. Either that or simply the fact that I resigned from my previous job to start working with a company that makes me feel more valued as an asset than any other company where I have previously been employed.”
- What skills are required in your position on a day-to-day basis?
“I am required to display customer service skills and technical expertise as I interact daily with customers and resolve their technical issues. I also provide information about services.”
- What parts of your job do you find most enjoyable?
“I find it most enjoyable when I restore a customer’s trust in the company’s high quality of services.”
- What is the one thing you look forward to the most every day while you are on your way to work?
“When coming to work, I look forward to sharing an environment with co-workers and support staff as one unit to get the job done.”