Day in the Life - Daniel Augustus Brooks

Day in the Life – Daniel Augustus Brooks

This week for our Day in the Life of a Sutherland Global employee, I caught up with Daniel Augustus Brooks who is from our Jamaica location!

Daniel Augustus Brooks

Kingston, Jamaica

Customer Care Specialist

  1. What do you see as your greatest accomplishment this year?

“Well I am relatively new, but my best accomplishment so far was graduating from my training batch with the highest performance rating. Either that or simply the fact that I resigned from my previous job to start working with a company that makes me feel more valued as an asset than any other company where I have previously been employed.”


  1. What skills are required in your position on a day-to-day basis?

“I am required to display customer service skills and technical expertise as I interact daily with customers and resolve their technical issues. I also provide information about services.”

  1. What parts of your job do you find most enjoyable?

“I find it most enjoyable when I restore a customer’s trust in the company’s high quality of services.”


  1. What is the one thing you look forward to the most every day while you are on your way to work?

“When coming to work, I look forward to sharing an environment with co-workers and support staff as one unit to get the job done.”

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