Sutherland Global Services is, as the second part of the name suggests, a worldwide company. This means there are numerous opportunities for someone to not only move up, but also find their place within this family. You do not have to be tied to a desk answering phones for the next thirty or forty years of your life. Answering phones and helping customers may be where you start, but it does not have to be where you end. This is simply your foot in the door to greater opportunities.
With everything Sutherland has to offer, how do you choose what career path may be right for you? When deciding on a career, you first want to look at yourself. What personality traits do you have? Are you outgoing or reserved? Do you enjoy guiding a team to success, or are you happy being part of a team? Do you care more about the individual or the whole? These may seem like odd questions to ask, like part of a personality test you would find on Facebook, but these are very valid questions which can help you take stock. It is important to know what drives you and what makes you happy, because each career requires or may be best suited for a specific type of person. For example, if you are the type of person who is outgoing and likes to motivate a team, but are not very good with numbers, you may not want to end up in a position where you are staring at spreadsheets all day.
This brings me to the next important thing to consider, which is researching different career opportunities. As I mentioned earlier, Sutherland has a tremendous amount of career options for anyone looking to move up and grow within the company. If you are looking for an opportunity, you can always start by looking online to see what types of positions are available. You can also look around, ask questions, and ask others what they do. Once you narrow down the career path you feel you want to take, this is when you really begin your research. Find someone who is in this position and talk with them. Ask them questions like, what is your day to day like, and what is your favorite part of this position? The more you drill, the more you will be able to understand if this is the career you want to pursue.
Much like dating, a career path has to be a good fit for both you and the chosen career. Educating yourself on the position, and knowing who you are, will help you better understand and make smart career choices. Once you have identified the right path, you can then begin working on the steps it will take to achieve and succeed.
Meet our Author!
By Nicholas Kelly| Candidate Experience Specialist (CloudSource)
Nick has been with Sutherland for five years. He started on the phones, and worked his way up to the Team Manager position. Prior to working with Sutherland, he was a Navy Journalist, focusing on public relations and marketing. This was an area he really enjoyed working in this area and took an opportunity to transfer over to the HIVE and further develop his skillset. Nick is married with four children ranging from 6 months to 7 years old. He is an proud geek who loves Star Wars and in his spare time makes light saber hilts as a hobby.