Jonathan Hostetter

Day in the Life – Jonathan Hostetter

It was a long hallway. The yellowing fluorescent lights illuminated the taupe-tiled floors, buffed to a slight sheen by the soles of many who traversed the building during the day. The long stretch of beige walls were broken up every now and then by a bright, cobalt blue pillar. It was like a found 60’s Kodak Polaroid, slowly developing into the 21st century with bits of technicolor.

Striding down this corridor were Ruth and Jon, the two-person team of Sutherland’s global referrals department. Overseeing the entire inflow of referrals, they are the gatekeepers to forming a close-knit work culture of friends and acquaintances. It had been a hectic morning of chasing down personnel and information, and the two were eager to lock their eyes on something other than Excel spreadsheets.

They make their way into the cafeteria.

“Grub time!”

With a few taps on the touch-screen, Jon manages to procure a s’mores-flavored pop tart. He eyes the Philly Cheesesteak hot pocket in the adjacent vending machine. For $1.25, he could indulge in his love for Italian-inspired carbs. Maybe later. It was not yet lunch, and they were only partway through their morning lap around the floor.

Turning the corner, they run into Nicole, a fellow cubicle-mate working out of the same HIVE department.

“Taking a break already?!” Nicole teases as she walks by.

“I know right! It’s inconceivable!”

Jon’s reference to The Princess Bride elicits an eye-roll from Nicole. Nicole was the only co-worker not a fan of the 1987 classic romantic comedy.

Jon smiles. For him, the people in the HIVE department was what enabled him to get out of bed at 7:30 this morning after snoozing for two hours. In between strategizing with Ruth on how to qualify and push through as many referrals as possible and calling potential candidates, Jon engages in tabletop hoops with Jessica. If Jessica is busy, he finds himself decompressing by joining in on social media efforts – like starring in a promotional Twitter video. The video was the HIVE’s first attempt in catching up with the latest recruiting trend.

Last turn. Jon and Ruth finalize on some agreed priorities and brainstorm ideas on leveraging social media. Their program rewards employees with points redeemable for the most sought-after products on the market. To keep a steady stream of candidates and qualified hires, they routinely create promotional material reminding co-workers of the perks. They also stay on top of tracking successful hires to reward referrers. It’s a lot to keep tabs on, but they both know their work is well worth the effort; happy employees who feel connected with their co-workers make for a successful company. Ruth agrees to take on the bulk of the afternoon’s work so that he could focus on compiling data for the weekly recruiting report. Jon loves doing the weekly reports, mainly because he loves working in Excel and scrubbing data for useful and interesting insights.

They swipe in and enter the long yellow hallway. With a bit of ingenuity, they could turn the industrial stretch into a narrow hockey lane. As a member of the men’s hockey league, he would gladly volunteer for that initiative. But for now, hockey, baseball, and drums were designated as after-work activities. Maybe someday. He’s only been at Sutherland for a year and a half. Perhaps with a bit more time, he’d make some connections with Employee Engagement and offer his “extra-work-ular” skills.

Back to his desk… where all of Sutherland’s referrers await his expertise and guidance.

Day in the Life - Yogendra

Day in the Life – Yogendra Prabhu

Mumbai, referred to as Bombay until 1995 and popularly known as “Bollywood”, lies on the western edge of the Indian peninsula. With over 13 million people, it ranks first in India and seventh in the world as the most populated city.

Every day, more than 200 trains cover 465 kilometers of track, carrying more passengers than any railway on earth. Per day, they carry over half of the city’s population.

This morning, Yogendra is one of the seven million people on board the train and one of the thousands of Sutherland employees working in “the City of Dreams”. It’s close to a two-hour ride, and people are packed tightly in what officials term, “Super-Dense Crush Load”. On average, 500 people layer themselves into a car meant for only 188.

Yogendra pulls out his earphones and retreats into his happy place of musical bliss. He has just come from an hour at the gym, followed by a light breakfast.

The train arrives. Yogendra proceeds to the cabin that he shares with four of his colleagues. He and his 21 coworkers are part of Sutherland’s Global Talent Acquisition team in India.

Yogendra spends the morning on the phone with hiring managers, gathering information and requirements needed for recruiting. His role as an ICP Coordinator requires a good amount of organization. In any given week, he tracks a dozen or so job openings from the initial request, to marketing the position, to sifting through applicants, to setting up interviews, to closing out the posting when it gets filled. In effort to constantly make improvements to the process, Yogendra and his colleagues also gather feedback from candidates. He enjoys using his recruiting experience and knack for reading people to help hiring managers find their perfect fit.

He spends some time sorting through a few resumes before taking a break for lunch.

He has a balanced meal of vegetables and meat, something his wife prepared the night before. His wife is an engineering professor and a self-proclaimed vegetarian. Including meat in Yogendra’s lunch is a thoughtful gesture of love. The two wed six months ago through an arranged marriage.

Yogendra’s afternoon consists of exchanging emails with other team members in Rochester. After a full day, he is ready to go home. Although Mumbai is commonly referred to as “the city that never sleeps”, Yogendra is ready to crawl into bed after working 10 hours. It’s still the middle of the week, but come Friday, Yogendra will be heading to one of Mumbai’s other six islands to play cricket or badminton with friends.

For now, the muffled sounds of apartment living lull him to sleep.

Vanessa and Onaija

Day in the Life – Vanessa and Oniaja

6:25 a.m.

Vanessa is up. She hops in the shower, washing away the haze of deep slumber. Down the hall, her son sleeps, exhausted from surgery the night before.

Miles away, Oniaja succumbs to the warmth of her covers. She struggles to find inspiration in the snow-crusted roadways and 7-degree temperatures. Her phone rings. She smiles. It is her husband. Every morning he calls, giving her impetus to rise and face the chill. They talk as she gets ready. These are precious moments as they rarely see one another; he is a truck driver, on the road most of the year.

Vanessa helps pull her son’s little arms through his sleeves. He is excited for another day of Kindergarten but is even more excited for dinner; he has requested his favorite Sesame Chicken and scallops as a post-surgery reward. They walk to the bus stop. He rides off and looks forward to breakfast at school. She gets dressed, grabs coffee, and takes the express heading towards Sutherland. It’s been four years since she last clocked in at McDonald’s and even more since she graduated with a criminal justice degree. For now, Sutherland is her second home.

Oniaja braves the cold with a brisk walk with Charlie and Chica. Charlie is a cross between a Jack Russell Terrier and a Chihuahua; Chica is a mix of pug and Chihuahua. They are her babies. She makes a quick phone call to confirm her ride to Sutherland. She’s an ACE Specialist, working to appease disgruntled clients. The morning chill starts to thaw as she thinks about her coworkers and friends.

2:30 p.m.

Vanessa and Oniaja break for lunch and pay the local food stall a visit. As a floor manager, Vanessa inevitably takes on the additional roles of counselor and therapist. But she loves it. “It’s about the relationships,” she says adamantly. “People stay because of the people – of the relationships they’ve built with others here.” Oniaja agrees. As a new hire two years ago, the naturally quiet woman found herself disengaged from everyone else. But as people opened up and reached out, she started forming connections. Now, she makes a conscious effort to approach new hires in welcoming them into the Sutherland family.

Vanessa returns to the floor and checks in to make sure everyone has clocked in successfully post-lunch. Her boisterous personality gives way to a spring in her step. Team members look up from their desks and smile; Vanessa is a dependable source of encouragement, always open to giving advice on the handling of inter-office relationships. She is also a stickler for fairness and honesty. Her attentive nature keeps others from rolling off-task.

For Oniaja, some more sitting in on calls to monitor and give helpful pointers, a pep talk to encourage a disheartened consultant after a particular abrasive encounter with a client, a positive follow up with a dissatisfied customer who initially left a negative review, and it is 5:30 p.m.

Both women clock out for the day. Vanessa swings by Chef’s King on Dewey Avenue for Sesame Chicken and scallops, and Onaija goes home to spend time with her friend’s one-year-old son.

For Vanessa, the evening concludes with helping her budding novelist hone his writing skills. Oniaja breaks from her more reserved self and lets loose with Call of Duty.

11:59 p.m.

Vanessa retreats into her room – to music and late night TV – after setting her son’s clothes out for the next day. Oniaja indulges in re-runs of Grey’s Anatomy before snuggling into blissful retreat, unbothered by the impending morning just 360 minutes away.

Day in the Life - Jason Harrison

Day in the Life – Jason Harrison

his week for our Day in the Life of a Sutherland Global employee, I caught up with Jason Harrison who is from our Jamaica location!

Name:  Jason Harrison

Location: Kingston, Jamaica

Position: Team Manager

  1. What parts of your job do you find most enjoyable?

“I enjoy seeing the satisfaction on my team members’ faces when they are able to satisfy a customer.”

  1. Who at Sutherland has been your biggest inspiration?

“My biggest inspirations at Sutherland are my Account Managers, Donnovan Wallace and Dwayne Thompson. They constantly push me to function at my very best and to get the best out of my team as well.”

  1. What is the one thing you look forward to the most every day while you are on your way to work?

“I look forward to seeing my team members and interacting with them.”

  1. If you could eat one thing for lunch for the rest of your life, what would it be and why?

“The fruit I would choose would be the Dragon Fruit. Reason being – it has a hard, beautiful outer shell but a soft, mild, kiwi-like internal appearance and taste. It is also very rich in fatty acids and oleic acids, which the body does not produce. The Dragon Fruit also helps lower bad cholesterol and promotes good cholesterol.”

Day in the Life - Daniel Augustus Brooks

Day in the Life – Daniel Augustus Brooks

This week for our Day in the Life of a Sutherland Global employee, I caught up with Daniel Augustus Brooks who is from our Jamaica location!

Daniel Augustus Brooks

Kingston, Jamaica

Customer Care Specialist

  1. What do you see as your greatest accomplishment this year?

“Well I am relatively new, but my best accomplishment so far was graduating from my training batch with the highest performance rating. Either that or simply the fact that I resigned from my previous job to start working with a company that makes me feel more valued as an asset than any other company where I have previously been employed.”

 

  1. What skills are required in your position on a day-to-day basis?

“I am required to display customer service skills and technical expertise as I interact daily with customers and resolve their technical issues. I also provide information about services.”

  1. What parts of your job do you find most enjoyable?

“I find it most enjoyable when I restore a customer’s trust in the company’s high quality of services.”

 

  1. What is the one thing you look forward to the most every day while you are on your way to work?

“When coming to work, I look forward to sharing an environment with co-workers and support staff as one unit to get the job done.”

Day in the Life - Edward Stibick

Day in the Life – Edward Stibick

This week for our Day in the Life of a Sutherland Global employee, I caught up with Edward Stibick who is from Copperas Cove, TX!

Edward Stibick

 Copperas Cove, TX

 Call Center Operations Desk/Workforce

  1. What do you see as your greatest accomplishment this year?

“I think it is a toss-up between being selected for the Supervisor Overflow Team and having my stack rank of 11. Each represents the work I’ve put into Sutherland, and I am extremely proud of each accomplishment. I hope to surpass both by the end of the year.”

  1. Who would win in a fight, a gorilla or a polar bear? Why?

“In a neutral area like NYC in central park during the fall, my bet would be on the polar bear. This is for two reasons. Number one, a polar bear on average is three times bigger than the largest gorilla. Gorillas also have problems with jaguars in one-on-one fights. Number two, polar bears are geared to hunting alone and dealing with creatures that outweigh them.”

  1. Who at Sutherland has been your biggest inspiration?

“My Biggest inspiration at Sutherland is a tough question to answer. In the beginning I looked up to Ken Bilton and Alicia Westbrook (my trainers). I then started to model my habits after the ambassadors that I had. Now I look up to my coaches who are Nabeel Bazzi, Acea Lavigne, and Lexi Sapp. I look at what they have done and shoot for that as my goal. Recently, I had some interactions with Matt Malanka. I have seen what he has accomplished and I take that into account. I would have to say it has been my whole team, those who have climbed the ranks before me that really inspire me to succeed.”

  1. If you could eat one thing for lunch for the rest of your life, what would it be and why?

“I would have to say I would pick egg drop soup. It is a food I have never gotten tired of, and it’s perfect for when I am sick or just having a rough day. It was always a comfort food of mine growing up. Besides, you can literally throw anything in it and have it come out awesome. I usually make mine with chicken and shrimp when I have it on hand.”

Day in the Life - Kelley Flanegan

Day in the Life – Kelley Flanegan

This week for our Day in the Life of a Sutherland Global employee, I caught up with Kelley Flanegan who is from Rochester, NY!

Kelley Flanegan

Rochester, NY

 Executive Assistant to the Chief Financial Officer SGS, Global Accounting Officer, Chief Financial Officer SHS, and Senior Vice President of Global Development/Mergers & Acquisitions

  1. Who at Sutherland has been your biggest inspiration?

“All of my fellow Global Finance colleagues. We all appreciate each other and I have never worked alongside a more caring, generous, and professional group of individuals. Especially Shripriya Kannan, the Senior Finance EA in APAC. When my Officers travel to APAC, she always goes above and beyond to help and support them. She is always kind, appreciative, and dependable.”

  1. What is the nerdiest thing you do in your spare time?

“I love to watch documentaries about anything. I have a deeper appreciation for learning about history, science, nature, and different cultures now than when I was younger”

  1. What parts of your job do you find most enjoyable?

“The Department I work in and the four individuals I support. The Finance Team is a group of truly wonderful people. We laugh every day and have such a deep professional respect for each other. We are a very tightly knit team.”

  1. If you could start all over again, would you change your career path in any way? Why?

“I did have a very different career years ago, my dream career in fact. For over 23 years I was a Ballerina. I have performed with professional companies, and being on a stage performing such beautiful art has brought me many incredible experiences, taken me to many exquisite countries, and introduced so many interesting people into my life. Unfortunately, the extreme physical demands on the body, and injuries, forced me into a premature retirement. However, the discipline, grace, and life experiences I gained during my ballet career I have carried with me in every aspect of my life.”

Kevin Guillory

Day in the Life – Kevin Guillory Jr.

This week for our Day in the Life of a Sutherland Global employee, I caught up with Kevin Guillory Jr. who is from Covington, LA!

Kevin Guillory Jr.

 Covington, LA

 Tech Support/Customer Service for CloudSource

  1. What parts of your job do you find most enjoyable?

“What I enjoy the most about this job is the opportunity to help people every day. It’s a wonderful feeling when I can hear the satisfaction in a customer’s voice. Of course, there are many times when I am not able to resolve a customer’s issue the way I would like to. However, when I do it makes it a joy to come to work.”

  1. What do you see as your greatest accomplishment this year?

“My greatest accomplishment so far this year was making the move from my hometown of Houston, TX to Covington, LA. I moved here to be closer to family members, and while it was a big change for me, I am very glad I did it. Not only am I closer to my family, but the move allowed me to become a part of the Sutherland family.”

  1. Who at Sutherland has been your biggest inspiration?

“My biggest inspiration isn’t one person, it is a group of people. I fondly recall that during my first couple weeks of training, the weeks of nesting, and the end-of-day meeting I was always laughing. Everyone has a great sense of humor and a strong work ethic. My coaches are always there to lend a hand, and some of the same ‘classmates’ that I trained with are now on my team. I haven’t forgotten the names of my coaches, both past and present, who rock: Nichole Craig, Christine Reed, Jamie Spoczak, and Nabeel Bazzi. Also, my Sutherland ‘brothers and sisters’: Candace Penn, Michael Grimmett, Leesa Bradley, Sean Baird, Ada Charlson, and Kelly Jones, just to name a few. You don’t remember someone’s name unless they have had a positive impact on you. It truly feels like a family.”

  1. If you could eat one thing for lunch for the rest of your life, what would it be and why?

“If I could eat one thing for lunch every day it would be either okra gumbo or red beans and rice. One of the best things about the culture of Louisiana is the cuisine. It puts a smile on your face, thus filling you up in more ways than one!”

Day in the Life - Steve Young

Day in the Life – Steve Young

This week for our Day in the Life of a Sutherland Global employee, I caught up with Steve Young who is from our Windsor, Ontario location!

Steve Young

 Windsor, ON, CA

 Technical Support Manager

 

  1. Which parts of your job do you find most enjoyable?

“Definitely my co-workers and my bosses. Enjoying the people you work with makes work, as a whole, more enjoyable.”

 

  1. If you could start all over again, would you change your career path in any way?

“Nope. Who you are is determined by what you have been through. If I didn’t take the path I did in the past I wouldn’t be who I am right now, and some people say I’m alright.”

  1. If there was a Sutherland soccer team, who would you pick to be the goalie and why?

“Corey Petryschuk, he’s like 6’6. I think that says enough as to why.”

 

  1. If you could eat one thing for lunch for the rest of your life, what would it be and why?

“Potatoes. They are versatile. You can make mashed potatoes, roasted potatoes, french fries, potato chips, baked potatoes, potato salad, etc.”

 

Krystal Hummel

Day in the Life – Krystal Hummel

This week for our Day in the Life of a Sutherland Global employee, I caught up with Krystal Hummel who is from our Rochester, NY location!

Krystal Hummel

Rochester, NY

Recruiter

8 Years

 

  1. If given an unlimited amount of Lego blocks, what would you build and why?

“I honestly have no idea! I’ve never been a fan of Lego blocks”.

 

  1. Out of everyone you work with, who gives you the most energy, and how do they energize you?

“Dan Cady! (Director of Recruitment) He is always stopping in to touch base on a daily basis just to see how our day is going, and always has some words of wisdom to share! All of my recruiting co-workers as well. Everyone is always very upbeat and motivated!”

  1. What is your favorite sports team to root for, and why?

“Syracuse University. I grew up a fan and love going to games, basketball and football”.

 

  1. What was your favorite TV show growing up?

“Full House and Saved by the Bell”.

Lavanya Nagaraj

Day in the Life – Lavanya Nagaraj

This week for our Day in the Life of a Sutherland Global employee, I caught up with Lavanya Nagaraj who is from our Dubai, UAE location!

Lavanya Nagaraj

Dubai, UAE

HR

4 ½ years

  1. If there was a sitcom that was about your team at Sutherland, who would play your manager, and why?

“First, I really don’t watch any sitcoms and don’t keep pace with it, and I also don’t have a team here. I am my team, and my team is me. My manager Dawn Ayres works from London, and we meet once in a quarter. I would say if she were to be described with a personality, she is akin to Margaret Thatcher – very strong willed, passionate, resilient, collaborative, and confident. She has the ability to call a spade a spade. On a personal front, she resembles my mom, and they both share the same birth date- that makes our rapport all the more special”.

 

  1. What would you want to tell someone who is just starting with Sutherland today?

“There may be many who underestimate the power of the BPO industry. To some, it is merely a call center, to others just a pit stop for a stop gap source of income until they find something concrete, popular and conventional. I was told the same when I chose BPO for a career in the year 2000, that this wouldn’t last and I will get bored and feel out of place. I remember packing up for 20 days to try this job out in GE where I ended up spending 9 years! Here I am, 14 years into BPOs, and still yearning to learn and do more in this ocean of opportunities, and I see myself excited as a child on the shores watching the next wave of opportunity come my way. Any business where you really wouldn’t need to go physically shake hands with your customers/ clients on a daily basis can be executed to perfection at a BPO with more efficiency, productivity and value add. That’s my definition of this domain. Having said that -I have seen how the leadership thinking aloud, and the passion to venture into just about anything beyond our chosen markets and to take the positive risk have resulted in amazing business re-engineering potential projects. There is no stopping the learning, possibilities and success in this industry from getting people to work from home where jobs don’t exist, to help a municipality manage its waste in a sustainable manner to telling a waterpark how to make their customer experience more fun and engaging! You need to experience working in this industry to get a feeler, as words just don’t describe the intricacies, complexity and the attention to detail that it calls for. So hop on aboard, and enjoy the employee experience!”

  1. What Sutherland location would you like to visit the most and why?

“I live in Dubai and go to work admiring the beautiful Burj Khalifa (World’s tallest building) every day. However, the fact that our UK offices are on the 33th level on the Gherkin in London gives me a high! It is such a unique building in the London skyline, and a very special one – I’d like to visit our UK office someday”.

 

  1. Does Sutherland have something to offer that other employers don’t? If yes, what and why?

“Yes- Sutherland really grooms you to expect the unexpected, take positive risks and take the plunge into success in every way. This is a truly global company. I can vouch for it.  Being in site support, the programs I am involved in makes me realize how important team work is, and no matter where the team members are spread out through the globe. Communication, ideating together, consensus and synergy is what makes a successful business and at Sutherland we live by it every moment trusting only on our people, process and technology. I have seen many companies that call themselves global, however they are so compartmentalized in every region they operate. Sutherland doesn’t subscribe to it. No matter what your background is, and what you have been doing so far, Sutherland offers you a lot of new learning”.

Jessica Hall

Day in the Life – Jessica Hall

This week for our Day in the Life of a Sutherland Global employee, I caught up with Jessica Hall who is from our Chesapeake, VA location!

Jessica Hall

Service Delivery & CloudSource, Executive Assistant

6 Years

  1. If we were sitting here one year from now celebrating what a great year it has been, what would we be celebrating?

“We would be celebrating how much I have pushed myself and how much I have accomplished in my role in only a year’s time!  Being in the role of an Executive Assistant, you have to be ready for anything!  I am always ready to take on a new challenge.”

  1. If you could buy one must-have item, what would it be?

“If I could buy one must-have item it would be an iPad for work!”

  1. What do you most enjoy about your job?

“I enjoy being a go-to companywide! I love that people can come to me with a wide variety of questions and tasks and know that I’m the person to get the job done.”

  1. Out of everyone you work with, who gives you the most energy and how do they energize you?

“Out of everyone I work with my boss, Shareen Korndoerfer, gives me the most energy! She is my motivator, mentor, and my inspiration for being in this role! What more could I ask for?”

Wesley Harmon

Day in the Life – Wesley Harmon

This week for our Day in the Life of a Sutherland Global employee, I caught up with Wesley Harmon who is from our Rochester, NY location!

Wesley Harmon

Rochester Technology Park, Rochester, NY

2 Years

  1. How did you start working for Sutherland Global Services?

I was referred by a friend. At the time I was a manager at Walmart, so I applied and it turned into an opportunity that I am happy I made!

  1. What drives you to work so hard?

The job challenges me, and working with people helps.

  1. What are some challenges you face on a daily basis?

Not having any sales

  1. Have you received recognition for the tasks you performed?

Oh yes, I have been pulled in to the office of senior representatives. They gave me verbal recognition for exceeding goals set before me. I have also been promoted twice!

Mary Walsh

Day in the Life – Mary Walsh

This week for our Day in the Life of a Sutherland Global employee, I caught up with Mary Walsh who is from our Windsor, Ontario location!

Mary Walsh

Windsor, Canada

Senior Manager, Employee Engagement

How Long Have You Been at Sutherland Global Services?: 5.5 Years

  1. What would you want to tell someone who is just starting with Sutherland today?

“That it is a totally different world from anything you might be used to, so stick around and see all the amazing things we have to offer.  Some of my closest friends have been made at work and those bonds last the test of time. One of the greatest perks of working at Sutherland is the amazing amount of people you get to meet, interact with and learn all about new cultures.”

  1. If there was a sitcom that was about your team at Sutherland, who would play your manager, and why?

“I Love Lucy’s Lucille Ball.  My boss is a feisty red head who knows how to get the job done.”

  1. What Sutherland location would you like to visit the most and why?

“It’s a hard choice as I work with a lot of countries and sites I have been unable to visit, but I would have to pick Jamaica as I have been working with them since they launched and have been unable to visit their beautiful site.”

Thank you Mary for your great insights into a Day in the Life at Sutherland Global Services!

David Beezer

Day in the Life – David Beezer

Hello and welcome to our first Day in the Life of a Sutherland Global Employee spotlight where we try to encapsulate some of the culture each of our locations has to offer.  In this installment we caught up with David Beezer who currently works in our Jamaica location!

 

Name: David Beezer

Location: Jamaica

Position: Consultant

How Long Have You Been at Sutherland Global Services?: 1 year and 3 months

 

  1. What has been your favorite moment at Sutherland?

“I have many favorite moments that I could share since I became a part of the Sutherland family. It’s hard to choose a favorite because I cherish them all. However, my favorite moment at Sutherland would definitely be when I was granted the privilege of engaging in a one-on-one conversation with the CEO of this noble organization, Mr. Dilip Vellodi.”

  1. What would you want to tell someone who is just starting with Sutherland today?

“I would say to that person, ‘Get ready for a journey that will definitely change your life for the best!”

  1. What Sutherland location would you like to visit the most and why?

“I’m really interested in visiting the Rochester location(s) mainly because, based on the high standards that the management in Jamaica display, I am curious as to what goes on at the hub of it all, the corporate headquarters.”

  1. Does Sutherland have something to offer that other employers don’t? If yes, what and why?

“Most definitely; Sutherland provides an environment that is conducive to personal growth. Sutherland is more than just a workplace, it’s a development center that foster relationships, growth and development in a comfortable setting. What Sutherland brings to Jamaica is a unique opportunity for an individual to not just become financially secure but to be socially empowered.”

  1. If you could have a cotton candy machine, a kettle corn machine, or a peanut roasting machine in the office, which would you want and why?

“I would say peanut roasting machine. I arrived at my decision via process of elimination. I think cotton candy has too much sugar and can cause agents to become lethargic due to the high blood sugar levels and the fact that they would be inactive (sitting and taking calls). I think popcorn is more suited for a night at the movies and is not so much suited for an office setting. Peanuts, on the other hand, are healthy and are a preferred choice for many individuals. Besides, I love peanuts.”

Thank you David for taking the time to sit down with us!