This can be confusing waters to navigate at times; we have all wondered how to do it. As a Team Manager, I have been asked this question over and over by eager consultants wanting to move up within Sutherland. Below are the five pieces of advice I have given every consultant who has expressed interest in taking on more.
1. Brilliant in the basics: I put this as number one because by far this is the most important part of being noticed. Excel at what you have on your plate already. If you cannot handle what you already have, how can your supervisor trust you with more? This is also one of the first things any supervisor will look at when determining potential for upward movement.
2. Attendance: This may sound a bit self-explanatory, but it’s a big factor. As you acquire more and more responsibilities, you are going to become more and more integral to the workings of your program. Those above and below you need to rely on you, and it is hard to rely on a person if they are constantly calling out. If you are going to be responsible for others, you need to be there for them as well.
3. Knowing when to say no: This is always a weird one for some to grasp. You want to impress your supervisors, so when asked if you can do something extra you always say yes. Before you know it, you are inundated with tasks, none or very little of them are getting completed, and you are stressed to the max. Knowing when to say no can be just as important as doing the task itself. It shows good time management. I always suggest, when asked let them know what you are currently working on, what is the priority of the task you are being asked to do, and what timeframe it needs to be completed.
4. Volunteer: If you’ve been on a program long enough, you know there are always opportunities to volunteer. Whether this is for overtime or a new line of business within the program, these opportunities will present themselves from time to time. Volunteering for these, as long as you have the bandwidth, shows you are willing to try new things and challenge yourself. When you volunteer for overtime, this also shows you understand the needs of the business and are willing to help the program succeed. These things stand out when mangers are discussing potential promotions.
5. Share the knowledge: You do not have to be an expert, but being able to help others around you successfully shows one very important trait, helping others to succeed. You can be the smartest person on your program, the top seller, but if you cannot share that skill with others to help them succeed as well, than it only benefits you. As a supervisor, your job will be to empower and enable those underneath you to succeed. It is not enough to just be excellent, but can you transfer that excellence to those around you in a way that enables their success? I’m sure you’ve seen it before, just because you can play ball, doesn’t make you a good coach. Cultivate those skills; be known as the go to person among your peers.
Meet our Author!
By Nicholas Kelly| Candidate Experience Specialist
Nick has been with Sutherland for five years. He started on the phones, and worked his way up to the Team Manager position. Prior to working with Sutherland, he was a Navy Journalist, focusing on public relations and marketing. This was an area he really enjoyed working in this area and took an opportunity to transfer over to the HIVE and further develop his skillset. Nick is married with four children ranging from 6 months to 7 years old. He is an proud geek who loves Star Wars and in his spare time makes light saber hilts as a hobby.